Keynotes

  • State of the business

    10:45 am - 11:15 am Sep 13

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    • Tamir Sigal

      Chief Marketing Officer

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  • Trust, customer loyalty and reputation capital

    11:45 am - 12:45 pm Sep 13

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    • Sean Pillot de Chenecey

      Inspirational Speaker

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  • R13 and beyond: What is coming next?

    14:00 pm - 14:30 pm Sep 14

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    • Zbynek Hodic

      Chief Technology Officer

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  • Conference registration / welcome coffee

    08:30 am - 10:00 am Sep 13

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  • Welcome to the Inspire Days

    10:00 am - 10:45 am Sep 13

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    • Ian Clarke

      General Manager & President, EMEA AND Asia Pacific Operations

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  • Sponsor messages

    14:15 pm - 14:45 pm Sep 13

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  • Getting to the next level with Quadient

    15:15 pm - 15:45 pm Sep 13

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    • Scott Draeger

      Vice President of Product Marketing

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    • Jenda Knoulich

      Lead Product Manager

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  • Sponsor Session : Beyond CCM with Canon

    16:45 pm - 17:15 pm Sep 13

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  • A customer journey

    14:45 pm - 15:15 pm Sep 13

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    • David Stabel

      Director of the Customer Communications advisory service

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  • Conclusion

    14:30 pm - 15:00 pm Sep 14

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    • Ian Clarke

      General Manager & President, EMEA AND Asia Pacific Operations

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  • What Digital means

    09:30 am - 10:00 am Sep 14

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    • Bjorn Hildahl

      Head of Digital Experience Business

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  • Sponsor Session Gdoc: Transform a CCM center in a high value competence center: customer feedback

    17:15 pm - 17:45 pm Sep 13

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Customer Experience

  • Entreprise: Your customers choose the journey. You deliver the experience.

    16:15 pm - 16:45 pm Sep 13

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    • Laurent Ghio

      Product Marketing Manager Cloud Solutions CX

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  • Through the lens of your customer: Mapping the customer experience

    16:45 pm - 17:15 pm Sep 13

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    • Laurent Ghio

      Product Marketing Manager Cloud Solutions CX

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  • From customer to journey - Mapping to customer journey managment!

    13:30 pm - 14:00 pm Sep 14

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    • Marcko Willemsen

      CX Consultant

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  • True obsession: Think like a customer

    11:00 am - 11:30 am Sep 14

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    • Andrew Stevens

      Product Marketing Manager - Financial Services

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Be Digital

  • R12: From idea to execution

    11:00 am - 11:30 am Sep 14

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    • Scott Draeger

      Vice President of Product Marketing

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    • Jenda Knoulich

      Lead Product Manager

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  • Make the move to digital – mobile apps and web portals

    16:45 pm - 17:45 pm Sep 13

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    • Antoine Hemon-Laurens

      Product Marketing Manager

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    • Dheeren Gorecha

      Solution Architect

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  • Test your digital-readiness… How far do you want to go?

    16:15 pm - 16:45 pm Sep 13

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    • Yarun Nahar

      Product Marketing

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  • Innovation: DX Builder preview

    13:30 pm - 14:00 pm Sep 14

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    • Antoine Hemon-Laurens

      Product Marketing Manager

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    • Michal Moravec

      Senior Product Manager

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  • Moving to Omni-Channel

    10:00 am - 10:30 am Sep 14

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    • Darren Collins

      PMM

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  • Vontobel Content Factory:

    16:15 pm - 16:45 pm Sep 13

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Increase your Productivity

  • The Employee Experience: Digitally enable and upskill your teams

    11:30 am - 12:00 pm Sep 14

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    • Yarun Nahar

      Product Marketing

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  • Moving out of the shadows: Bringing together the business + IT to amplify impact

    17:15 pm - 17:45 pm Sep 13

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    • Andrew Stevens

      Product Marketing Manager - Financial Services

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  • Behind the curtain: Ensuring the security & compliance of your customer experience

    10:00 am - 10:30 am Sep 14

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    • Andrew Stevens

      Product Marketing Manager - Financial Services

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  • How poor Data is hurting your business

    16:15 pm - 16:45 pm Sep 13

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    • Chris Hubbard

      EMEA Pre-Sales Manager

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Work With Quadient

  • Best practices upgrading to R12

    17:15 pm - 17:45 pm Sep 13

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    • Jiri Peconka

      Solution Architect, Professional Services

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  • News by Quadient Education Center

    16:45 pm - 17:15 pm Sep 13

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    • Vilem Vatrt

      Lead Trainer

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  • Key learnings of implementations

    13:30 pm - 14:00 pm Sep 14

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    • Michal Tkadlec

      Director Professional Services

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Deep Dive In the Solutions

  • Inspire R12 under the hood

    16:15 pm - 17:15 pm Sep 13

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    • Jenda Knoulich

      Lead Product Manager

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  • What's new: Digital Advantage

    09:45 am - 10:30 am Sep 14

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    • Michal Moravec

      Senior Product Manager

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  • Scaling your enterprise with Inspire Scaler

    13:30 pm - 14:00 pm Sep 14

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    • Andrew Stevens

      Product Marketing Manager - Financial Services

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    • Martin Švadlenka

      Product Manager

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  • What's New: Interactive

    11:00 am - 11:45 am Sep 14

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Solution Demos

  • Omnichannel onboarding –drive high impact customer conversations

    11:30 am - 12:00 pm Sep 14

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  • Connected claims management 

    16:45 pm - 17:15 pm Sep 13

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    • Dheeren Gorecha

      Solution Architect

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  • Digital on-boarding for utilities

    13:30 pm - 14:00 pm Sep 14

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  • Car leasing company – agile upgrade offer

    10:00 am - 10:30 am Sep 14

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  • Data quality demo

    17:15 pm - 17:45 pm Sep 13

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Service Providers and BPOs

  • SP: Transform your client relationships through Customer Journey Mapping

    17:15 pm - 17:45 pm Sep 13

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    • Darren Collins

      PMM

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  • Digital Now: Digital transformation program for service providers and BPOs

    11:00 am - 11:30 am Sep 14

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  • Customer Testimonial: Paragon UK

    11:30 am - 12:00 pm Sep 14

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Partner Day

  • Partner Day Registration

    11:00 am - 14:00 pm Sep 12

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  • Welcome and Partner Strategy for EMEA

    14:00 pm - 14:30 pm Sep 12

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    • Mike Davies

      VP Partner EMEA

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  • Engage - Partner Program and Tools Update

    16:30 pm - 17:00 pm Sep 12

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    • Jayati Shah-Thiel

      Partner Marketing Manager

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  • Quadient partner a centre of Excellence

    16:00 pm - 16:30 pm Sep 12

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    • Richard van Leuven

      Delivery Partner Manager

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  • Build the Future: Glimpse on R12, Moving to Digital

    17:00 pm - 17:30 pm Sep 12

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    • Scott Draeger

      Vice President of Product Marketing

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  • Ask your Questions

    17:30 pm - 18:00 pm Sep 12

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  • Partner success stories

    14:30 pm - 15:00 pm Sep 12

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Ask the Experts

  • Ask the Experts

    13:30 pm - 14:00 pm Sep 14

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