What is the Inspire Days?
Today's customers are informed and in charge of the experiences they receive. They expect companies to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers expect the brands they do business with to proactively anticipate their needs, and provide self-service options that go far beyond a simple FAQ page. In order to meet these expectations, customer experience professionals must reflect upon the disruption, changes and trends that are affecting businesses today such as:
- Customer experience is being shaped by omni-channel, mobile, and millennials
- Customer Intelligence & Analytics
- Internet of Things is placing much more importance on self-service
- Augmented Reality is another form of digital disruption
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